Scope

The Directive provides remedies for national administrative authorities and courts to address harmful practices against consumers.

Relevance

The Directive should be considered in conjunction with the Norwegian consumer protection Act on digital services. If the Directive is incorporated into the EEA Agreement, the Consumer Authority will gain the authority to make decisions regarding remedies for consumers. Courts in Norway already have the authority to make the aforementioned decisions. Implementation in Norway will likely result in an amendment of the Norwegian Regulation on Consumer’s Collective Interests.

Key obligations

The Directive modernizes and replaces Directive 2009/22/EC. Courts and administrative authorities should be able to adopt decisions declaring the actions of a business to be unlawful, and thus must be stopped. Additionally, they should have the authority to adopt decisions regarding remedies for the consumer, including rectification, price reduction, termination, and compensation.