Scope 

Manufacturers have an obligation to repair products to the extent reparability requirements are provided for by Union legal acts. The Commission may also wide the scope of products in implementing acts. The Directive imposes obligations on manufacturers, and by extension importers and distributors, and independent repair service providers. The Directive applies both within and outside a legal guarantee given by the seller.

Relevance

The Directive imposes further obligations on manufacturers to repair goods and will encourage sustainable choices for consumers.

Implementation in Norway is expected to be done through amendment of the Consumer Sales Act.

Key Obligations

The Directive is meant to promote a circular economy by making it more attractive for consumers to repair products instead of buying new products. Manufacturers will have an obligation to repair, either for free or for a reasonable price. Furthermore, manufacturers must inform consumers about their obligation to repair and provide information on the repair services in an easily accessible, clear and comprehensible manner. Manufacturers must also make spare parts available to repair service providers, and cannot prevent service providers to use 3D-printed or second-hand spare parts. The seller’s guarantee period will be extended with 12 months after a repair, when the defect falls under the seller’s liability period.

Additionally, the Directive includes certain safeguards for consumers when engaging with repair service providers. Lastly, the Directive establishes a European online platform which will enable consumers to find repair service providers.